These are the quotes I noted while reading Bet On Talent: How to Create a Remarkable Culture that Wins the Heart of Customers by Dee Ann Turner:
- Corporate culture is about people and the way they behave in the course of doing their work.
- Remarkable cultures are created and nurtured through the power of stories.
- Leaders model and reinforce the behaviors they want to be repeated.
- We are not in the tech business. We are in the people business.
- The more mistreatment and deceit are present in an organization with a toxic culture, the more rules become necessary to coerce the workers to keep their heads down and remember who is in charge.
- Giving space to use judgement is one of the practices that can transform a culture and help an organization achieve better results.
- Compliant cultures are smothered by rules. Committed cultures are cultivated with principles.
- There may be no greater role or responsibility for the top leader than enduring that the culture remains healthy.
- Integrity is doing what you say you will do, when you say you will do it, and how you say you will do it.
- Consistency is a hallmark of integrity.
- Leading a successful organization requires an intentional focus on culture every single day.
- Why (Purpose) + What (Mission) + How (Values and Guiding Principles) = the “recipe” for your organizational culture.
- Excellence attracts excellence.
- When selecting talent, I have found it most helpful to focus on the 3 Cs: character, competency, and chemistry, in that order.
- Our character determines how we act when no one else is looking.
- Individuals with strong character can lead and inspire teams to achieve what talent alone will not.
- When clarity of role is absent and feedback is infrequent, the culture suffers.
- In trying to be nice and say yes, we sometimes fail to be kind just by saying no.
- When I try to be nice, I care what you think about me. When I am kind, I care about you and your feelings.
- “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” Richard Branson
- Before you can create remarkable experiences for customers, you must create amazing experiences for your employees.
- The word retire comes from the French word retirer, which translates in English as “to withdraw.”
- 5 Key Principles of Servant Leadership
- Don’t expect others to do what you are unwilling to do.
- Acknowledge that every team member is important.
- If there is a line, be the last one in it.
- Share opportunities and privileges with those who might otherwise never have the opportunity.
- Be inclusive.
- Executive privilege and servant leadership do not mix.
- Great leaders have an abundance mentality: There is enough for everyone and I have hope there will be more, so I can share.
- Success for others does not limit their own opportunity, but actually paces the way of success.
- Organizations grow and the culture is strengthened through the facilitation of opportunities for others.
- We have the opportunity to engage their hearts by fostering their dreams.
- “You can get everything in life you want if you will just help enough people get what they want.” – Zig Ziglar
- Often it is not the failure to deliver that guests remember, but how you react and respond when your products or services have failed to deliver.
- “Do you have thirty years of experience or one year of experience you have repeated thirty times.”